Afford Carpets (referred to as “AffordCarpets.co.uk /we/our/us”) is a trading style of Wilsons Furnishers Limited. As a user of this website (referred to as “you/ your”) you acknowledge that any use of this website including any transactions you make is subject to our Terms and Conditions below.
1. General
1.1 We reserve the right to change these Terms and Conditions at any time. It is your responsibility to read the Terms and Conditions on each occasion that you use this website, and your continued use of the website shall signify your acceptance to be bound by the latest Terms and Conditions.
1.2 If you are not a consumer, you confirm that you have the authority to bind any business on whose behalf you use this website.
1.3 Certain website services will require registration and subsequent access to those services will be subject to an approved login name and password (“Password Details”). Information that you provide on this website must be accurate and complete. All Passwords Details are accepted and may be withdrawn at our sole discretion. They are exclusive to you, non-transferable and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your Password Details or become aware of any misuse, you must inform us immediately.
2. Order Process
2.1 All orders that you place with Afford Carpets will be subject to acceptance in accordance with these Terms and Conditions.
2.2 The ‘confirmation’ stage sets out the final details of your order. Following this, we will send to you an order acknowledgement email detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from us. Once we have received your order we will check the necessary information such as stock levels and pricing.
2.3 Acceptance of your order and the completion of the contract between you and us will take place when we dispatch the products ordered, unless we have notified you that we are unable to accept your order or you have cancelled it.
3. Delivery
3.1 Our ‘Free Delivery’ service on this website is only for delivery of products to customers with mainland UK addresses that are not located in Grampian or Highland areas. All goods must be signed for by an adult aged 18 years or over upon delivery. We do not deliver to Ireland, Northern Ireland or the Highlands or Grampian areas of Scotland.
3.2 Delivery charges and estimated timescales are specified in the Delivery Information section. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors, and deliveries of multiple items may arrive on separate days or on different deliveries. We are under no liability for any delay or failure to deliver the products within the estimated timescales.
3.3 Risk of loss and damage of products passes to you on the date when the products are delivered or the date that the first delivery is attempted by us.
3.4 In most cases delivery is to your external front door. Occasionally, due to accessibility constraints, the driver may only be able to deliver your order to the nearest ground floor access point, which may be the kerbside. Please note if you live in a flat or apartment our drivers cannot deliver up flights of stairs. In certain circumstances, the delivery driver may require assistance with larger items.
3.5 Some drivers may take items into the property upon request, but this is at their discretion and we cannot guarantee that they will do this. We cannot be held liable if any damage occurs as a result of items being taken into the property.
3.6 Please note that Afford Carpets strongly advises that you do not book your fitter or landscaper until you have received and checked your order, as we are not liable for any installation costs or lost wages.
3.7 Please note that in some circumstances an item being delivered may be heavier than the driver is able to lift. In these cases it is a customer’s responsibility to ensure that they have sufficient equipment and personnel available at the point of delivery to assist with unloading of the vehicle or, alternatively be able to provide smaller cut down sizes for the product ordered that can be delivered to the doorstep and unloaded without assistance.
4. Payment
4.1 We take payment from your card or PayPal account at the time that we receive your order, once we have checked your order value, card or PayPal details. Goods are subject to availability. In the event that we are unable to supply the goods ordered, we will inform you of this as soon as possible. Should you wish to cancel at this point a full refund will be given where you have already paid for the goods. Additional Terms and Conditions for payments made by PayPal can be found at www.paypal.co.uk
4.2 To ensure that your credit, debit, charge card or PayPal account is not being used without your consent, we will validate your name, address and other personal information supplied by you during the order process against appropriate third party databases…
4.3a The price you pay is the price displayed on the product page of this website for your specified size(s) at the time we receive your order. While we try and ensure that all prices on our website are accurate, errors may occur…
4.3b The price of flooring is determined by the unit price or square metre price stated on the website at the time an order is placed…
4.4 Payment can be made by PayPal or debit/ credit cards.
4.5 Ownership to any products you order with Afford Carpets shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.
4.6 All prices are shown in £ sterling and include VAT (where applicable) at the current rates and include the standard delivery charges, unless expressly stated otherwise.
5. Returns, Cancellations and Substitutions
5.1 When ordering from Afford Carpets you have a right to cancel and return your order up to 60 days after receiving your order…
5.2 In the unlikely event that you receive faulty or damaged goods, please contact us prior to cutting and/or fitting the item(s)…
5.3 Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a similar alternative…
5.4 For collections we do require that the item is well wrapped ready for transit…
6. Intellectual Property
6.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights…
6.2 You acknowledge and agree that the material and content contained within this website is made available for your personal, non-commercial use only…
7. Liability and Indemnity
7.1 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence…
7.2 Subject to Section 7.1 above, we will use reasonable endeavours to verify the accuracy of any information on the site…
7.3 Subject to Section 7.1 above, other than expressly provided in these Terms and Conditions…
7.4 Subject to Section 7.1 above, we will not be liable, in contract, tort (including, without limitation, negligence)…
7.5 Notwithstanding the above, subject to Section 7.1 our aggregate liability…
7.6 Clause 7 does not affect your statutory rights as a consumer…
7.7 We will take all reasonable precautions to keep the details of your order and payment secure…
8. Miscellaneous Provisions
8.1 The contract between us shall be governed by the laws of England…
8.2 We have selected our products on the basis that they will be used for domestic use only…
8.3 We shall be under no liability for any delay or failure…
8.4 To provide increased value to our customers, we may provide links to other websites or resources…
8.5 You may not assign or sub-contract any of your rights or obligations…
8.6 We reserve the right to transfer, assign or sub-contract…
8.7 If any portion of these Terms and Conditions is held…
8.8 These Terms and Conditions do not create or confer any rights or benefits enforceable by any person…
8.9 These Terms and Conditions including the documents or other sources referred to…
9. Carpet & Flooring Specific Conditions of Sale
9.1 When you receive your order, please remove all packaging and thoroughly check the ordered item(s)…
9.2 Please note, we are unable to guarantee an exact colour match on different rolls…
9.3 All pile carpets, especially plain grounds are liable (after they have been in use for some time) to shading…
9.4 All dimensions are in accordance with British Standards 3655 (1974) +/- 1.25% in width and/or length.
9.5 Whilst every effort is made to deliver goods on the day specified, this service is not guaranteed. We cannot offer compensation as a consequence for late or early delivery. Any information given regarding anticipated delivery times or dates are given in good faith.